We recreate the bug
We test the phone, browser, or country where the problem occurs.
Bug fixes and support
Something on your webshop not working?
Feel free to send a link and describe what the customer is seeing. We will find the bug and agree on a cap or a fixed price. Often, a small bug can be fixed the same day.
All prices are excl. VAT.
You speak to Christoffer
Usually replies within 2 hours
Customer
Customers in Germany can't pay
Christoffer
Found and fixed on the same day
You might recognise this
- Customers can't pay from a specific country.
- The cart freezes the page on a phone.
- An app or a change has broken a page.
- You cannot get shipping or variants to work.
What we do
We find the cause
We look at theme, apps, settings, and messages in the checkout flow.
You get a cap or a fixed price
We tell you what we found and what the fix costs before we start.
We fix and test again
We check both what failed and the parts of the webshop the change might affect.
We explain the change
You get a brief explanation of what was wrong and what has now been fixed.
How we have done it
Payment across two markets
Found and fixed on the same day
Customers in Germany and Finland couldn't check out. The issue was identified and fixed the same day.
The cart on Android
Fixed price: DKK 1,600
The cart froze on Android phones. Fixed price DKK 1,600 excl. VAT. Live the same day.
What does it cost
DKK 800/hour with an agreed cap
Per started half hour. You get a cap before we start, or a fixed price for a defined task. You can also use an hour bank.
All prices are excl. VAT.
See pricing and plansHow it works
- 01
A chat about your business
Free, 30 minutes. You explain what is causing issues and what you want working.
- 02
You get a price and a plan
We agree on the task, price or cap, and timing before you give the green light.
- 03
We do and test the work
Christoffer does the work. You can follow along, and we test what was agreed on mobile and desktop.
- 04
You get it back in writing
We explain what has changed and go through it with you.
Questions and answers
Tell us what is bugging you.
Send what you are dealing with. You will get a clear answer from Christoffer. Typically within 2 hours on weekdays from 10 to 17.